Cancellation by Guest:

If a guest cancels 30 or more days before check-in, the guest is eligible for a full refund of the nightly rate and cleaning fee (minus any non-refundable deposit).

If cancellation is made between 14 and 29 days before check-in, the guest will receive 50% refund of the nightly rate plus cleaning fee (host retains 50%).

If cancellation is made less than 14 days before check-in, no refund of the nightly rate will be issued (the host retains full rental amount); any refundable taxes or hospitality tax will be handled per law or platform rules.

If the guest cancels within 24 hours of booking (provided the booking was made at least 7 days before check-in), the guest is eligible for a full refund, including taxes, per current standard cancellation provisions.

No-show / Early Departure:
No refunds will be given for nights unused due to early departure or for no-shows.

Date Changes:
Any request to change dates is treated as a cancellation (with refund per above) and a new booking, unless agreed otherwise in writing.

Force Majeure / Unforeseen Events:
In the event of natural disasters, government-imposed travel restrictions, mandatory evacuations, or other emergencies beyond control, host and guest will negotiate a fair partial refund or credit, considering incurred costs and insurance recoveries. Guests are strongly encouraged to carry travel insurance.

Host Cancellation:
If the host must cancel a confirmed reservation, the guest will receive a full refund and, where possible, assistance with locating alternative accommodations.

Taxes, Fees & Deposit:

A security / damage deposit will be handled according to your damage or breach of contract, regardless of cancellation.

Cleaning fees will be refunded per the above schedule unless otherwise specified.

Any required hospitality tax or lodging tax will be handled (refunded or retained) in accordance with TCI law and platform policy.